Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Oxford | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Oxford is a GPhC registered online pharmacy weight loss clinic serving patients in Oxford, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are Pharmacy Weight Loss Oxford, an online pharmacy registered with the General Pharmaceutical Council (GPhC No. 9012511). As a data controller, we are responsible for the personal information you provide to us when using our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Name, date of birth, gender, and contact information including address, email, and phone number.
Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to assess suitability for weight loss treatments.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, and pages visited when you use our website.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical recommendations from our pharmacists.
To process and dispense your prescriptions and arrange delivery, which typically takes 1 working day once your order has been reviewed and approved by our pharmacist.
To communicate with you regarding your orders, treatment, and any follow-up care.
To maintain accurate clinical records as required by pharmacy law and professional standards.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve our website and services using anonymised data where applicable.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and, where applicable, the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to operate, including secure login and session management.
Analytics cookies: Used to understand how visitors interact with our website, helping us to improve functionality and content. This data is aggregated and anonymised where possible.

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Delivery providers: To fulfil the dispatch of your medication.
Payment processors: To handle transactions securely.
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information.
IT and hosting providers: Who support the operation of our systems under strict data processing agreements.

All third parties we work with are contractually required to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems use encryption and secure access controls to safeguard your information.

8. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where it is no longer necessary for the purposes it was collected. You may also have the right to restrict or object to certain types of processing, and to request that we transfer your data to another provider in a portable format. If you wish to exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Oxford
GPhC No. 9012511
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009